Plush Pillow Animals

We are glad to introduce you our shipping information. If you have any questions, please feel free to contact us at sales@getaccompany.com.We will do our very best to get back to you. We hope we can solve you any problems.

Shipping costs and condition

1.To the US, France, Germany, The United Kingdom, Australia and Canada 

2.Rest of the world

  *Please note that we will not charge you any customs duties

Shipping methods:

USPS, FedEx, DHL,EMS

When could my order arrive?

Generally, you can expect to receive your order within 15-25 days from the day you place your order. It depends on the mode of transport you choose when you check out. If you're still not sure, just email us. We're happy to help.

How do I track my order?

Once your package ships, we will send an email with a link to track your order. You can also track your order with the tracking number at here:http://www.17track.net/

The tracking information hasn't been updated. Is the order stuck?

A number of shipping partners update tracking information when a package is received at each stage of the delivery path.

Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.

If you haven't received the goods, what will you do?

If the goods you ordered have not arrived within a reasonable period, the first thing you should do is contact us and let us know that there has been a problem. We will check that we shipped it to the correct address, and we will  follow-up with the delivery company.

Contact us at  sales@getaccompany.com

Notice
1) Shipping Time does not include a 1-3 business day processing period required to process your order from the date your order is placed.

2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

3) If there is any shipping issue with your package, you must contact Customer Support within 30 days after your order was placed.

4)The shipping time can be a bit longer than expected caused by unexpected disasters, pandemic, strike and more.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://getaccompany.com/ (the “Site”).

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing your personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioral advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications, we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at sales@getaccompany.com or by mail using the details provided.